Free 2-day delivery across the EU!

PURENOVA

Returns & Refunds

We want you to love your PURENOVA. If you don't, we'll make it right.

30-Day Money-Back Guarantee

If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. No questions asked. We believe in our product that much.

How to Make a Return

  1. Email us at support@purenova.com with your order number.
  2. We'll send you a prepaid EU return label.
  3. Ship the product back in its original packaging.
  4. Refund processed within 3-5 business days of receiving your return.

Exchanges

Want a different scent? We're happy to exchange your PURENOVA for another fragrance. Contact us and we'll take care of everything — free of charge.

Damaged or Defective Items

If your order arrives damaged or defective, contact us right away with photos. We'll send a replacement at no extra cost — no return necessary.